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Frequently Asked Questions
Here you will find answers to the most common questions
Within Saudi Arabia, shipments for regular products take 3 to 7 business days, and for computers 10 to 14 business days. To GCC countries, regular products take 10 to 14 business days, noting that we currently do not ship computers outside the Kingdom.
Yes, the product can be returned within 7 days of receipt, provided it is in its original condition with all its accessories and packaging. We also ask you to contact us within 48 hours if there is damage or non-conformity in the product.
Within Saudi Arabia, shipping is free for orders exceeding 300 riyals, and 30 riyals is charged for smaller orders. To GCC countries, 99 riyals is charged for orders less than 300 riyals, while shipping is free if the value exceeds 300 riyals.
The warranty is valid for two years and covers all products, covering only manufacturing defects without damages resulting from misuse or unauthorized modifications.
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