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RAIQ is committed to providing a comfortable and transparent shopping experience. To that end, we have established clear return and exchange policies designed to ensure your complete satisfaction. Please read the following policies carefully to understand the terms and procedures related to returns, exchanges, warranties, and refunds. We aim to process your requests efficiently and promptly while maintaining the highest quality standards.

Return Policy

Customers may request a return for any product within seven days of receipt, whether due to dissatisfaction, a defect, or any other legitimate reason. The product must be in its original condition, unused, and packaged in its original packaging with all accompanying items such as user manuals or additional parts. Products damaged due to improper use, such as scratches, malfunctions from incorrect voltage, or missing components, cannot be accepted. To complete the return process, original proof of purchase (such as an invoice or order number) is required. After receiving and inspecting the product to confirm it meets return conditions, our team will contact you to confirm the next steps.

Damaged or Non-Conforming Products

If a product is received damaged or does not match the description on the website, you are entitled to request a replacement or a full return. Please contact our customer service team within 48 hours of receiving the product to report the issue, attaching photos showing the damage or non-conformity when possible. In these cases, the company covers all shipping costs for returns or exchanges, and such requests are prioritized to ensure your satisfaction.

Warranty Policy

All products offered by RAIQ include a warranty that covers manufacturing defects only, according to the terms specified for each product. If a manufacturing defect appears during the warranty period, please contact our technical support team to arrange product repair or replacement of defective parts. If the malfunction occurs within the first thirty days of purchase, the company covers round-trip shipping costs. Please note that the warranty does not cover damage resulting from misuse, unauthorized modifications, or accidents.

Refund Policy

Refunds are processed using the same payment method used at the time of purchase. For credit card payments, the refund process may take up to 14 business days, depending on the issuing bank's procedures. Bank transfers may take up to 7 business days. For payments made through services like "Tamara," refunds may take up to 14 business days. You will be notified once the refund request is processed, with status details provided via email or other communication channels.

Return or Exchange Request Procedures

To submit a return or exchange request, please contact our customer service team through the official channels listed on our website and provide the order number along with a clear description of the reason for return. Our team will guide you through the process, including shipping instructions and return details. We advise customers to keep the shipping receipt until we confirm receipt of the product at our center. Our customer service team is available to answer your inquiries regarding shipping, returns, exchanges, or warranties via email, phone, or the channels listed on the website.

Last Update: September 30, 2025