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RAIQ strives to provide a reliable and seamless shipping experience for our customers within Saudi Arabia. We are committed to delivering orders on time through partnerships with trusted and reputable shipping companies. Please read this policy carefully to understand shipping details, delivery times, and associated conditions.

Shipping within Saudi Arabia

We ship to all regions of Saudi Arabia using reliable carriers. For regular products, delivery takes between three and seven business days, while PC orders require ten to fourteen business days. Please note that these timeframes do not include Fridays or official holidays such as Eid al-Fitr and Eid al-Adha, during which the store may be closed and shipping services suspended. We recommend entering accurate address and mobile number details when placing orders to avoid delays.

Shipping Costs

Within Saudi Arabia, we offer free shipping for orders over 300 SAR. For orders below this amount, a fixed shipping fee of 30 SAR applies.

Delivery Procedures and Conditions

Delivery times are calculated based on official business days (Saturday to Thursday) and do not include Fridays or official holidays. Please verify your contact details and address when placing an order, as any errors may cause delays. If you need to modify the address after order confirmation, contact our customer service team as soon as possible. Address changes may affect the delivery timeline. Please also respond to calls from the delivery team to ensure timely receipt of your order.

Delays and Exceptional Circumstances

Delivery schedules may be affected by circumstances beyond our control, such as severe weather, emergencies, or official holidays that may lead to store closure or suspension of shipping services. In such cases, customers will be notified of any potential delays by the carrier or our customer service team. If you are unable to receive your order during delivery attempts, please contact our customer service team to arrange an alternative delivery time. Please note that specified delivery times are fixed and cannot be expedited upon request, in order to maintain quality standards and accuracy in order processing.

Last Update: September 30, 2025